SOURCE: Metso | September 24, 2024
Metso continues to strengthen its footprint and proximity to customers by investing in a new service center in Prince George, British Columbia. British Columbia is one of the emerging mining regions in Canada and the new facility will support the growing needs of customers, primarily operating in copper and gold segments.
“The new service center enhances our ability to deliver OEM-certified on-site inspections, turnkey service solutions, and off-site repairs. Strategically located near a key mining region, it enables faster repair times, shorter turnaround, and sustainability benefits by reducing transportation distances. We will also offer comprehensive field service support to better serve our customers”, says Justin Ayotte, Vice President, Sales and Service, Canada, Metso.
The center will service a wide range of mining equipment from pit to port, including filters, flotation cells, grinding mills, crushers, screens, pumps, and apron feeders.
With approximately EUR 6 million (8 MCAD) invested, Metso plans to begin construction after the land acquisition is finalized, with completion expected in the second half of 2025. The new center will create jobs to skilled personnel, including service engineers and technical experts.
Investing in service capabilities across North America
In late 2023, Metso announced plans to enhance customer service capabilities in North America by expanding the Mesa Service center in Arizona. This expansion will increase the repair shop area by nearly 60%. Additionally, a state-of-the-art and fully equipped training center will be built on the same property to bridge the knowledge gap between people, equipment, and operational goals in the region. Both the service center expansion and the training center are expected to be completed during the fourth quarter of 2025.
Global network of service professionals and facilities
Beyond North America, Metso continued to invest in its service footprint. In March 2024, Metso inaugurated its largest Service center globally in Karratha, Australia. The company also announced plans to expand its service center in Chile and construct a new service center in Peru.
Metso has an extensive service center network with over 3,000 field services professionals, technical support, and more than 40 service centers on six continents. The company has a service certification program and has been consistently investing in its people and service center network to enhance its customer service capabilities.
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