Great Lakes Knows Command Alkon’s Apex Software Helps Save Time and Money

Great Lakes Knows Apex Helps Save Time and Money.
We all know the saying “time is money.” Businesses can achieve several financial and operational advantages from streamlining operations, such as reducing costs, attracting more customers through faster response and delivery times, increasing profits, and outsmarting the competition. While all of these are major value points of operational efficiencies, now more than ever, being able to streamline operations significantly impacts the ability to keep yourself and your customers safe.

Command Alkon

Consistent Customer Experiences
Great Lakes Aggregates is always trying to find new ways to provide great service and customer experience by providing a seamless process flow. They see this as a mutually beneficial relationship – if they can get orders on the road quicker, the jobsites get their materials quicker, and the driver can pick up an extra load or two per day. It’s a victory all around; and, because of the system they have in place, their load time from the moment drivers enter the premises to the point of receiving their load ticket has never been faster. How is this possible? They implemented Apex scale ticketing combined with an Automatic License Plate Recognition (ALPR) at all 3 (soon to be 4) of their locations.

Jordan Stol says, “We haven’t even had the system for a year, and we’ve already expanded this technology to two additional locations – that’s how quickly we were able to see results. With the help and support of Command Alkon, we were able to vastly improve upon our operations, and our customer service is only one of the many focal points that has benefited from these upgrades.”

Command Alkon
Command Alkon Apex Software


Solution
Apex scale ticketing system eliminates the common issues of handwritten errors, misplaced tickets and handwriting recognition challenges. It also results in greater time and labor savings while improving data accuracy. Point-of-sale modules interface directly with the quoting, dispatch, transportation management, and back-office modules to ensure timely and accurate information flow.

The ALPR cameras further expedite the process for their customers by streamlining the entire process starting with checking-in to weighing-out with a load ticket. Once on site, the vehicle is identified in the Apex system once it passes the check-in camera, this is confirmed by displaying a “green light” to direct the driver to proceed towards the material loading zones.

A driver can confirm his assignment with the scale operator through radio contact or utilizing an auto check-in lane if repeating previously ticketed job and product information. Once confirmed, the system will capture the tare weight and communicate the customer ID and target weights to the entire Apex loadout system. The system will update remote displays for the scale operator, as well as each customer service loader, allowing the view of ticketing information, the required material, and time in yard metrics.

The loader operator uses the Apex Wireless Loader program to view all vehicles onsite to be loaded. The program provides all the information needed to load the vehicles from a portable tablet mounted inside the cab of the customer service loaders. After being loaded, the customer vehicle proceeds toward the outbound scale where the vehicle’s license plate is read again. The system captures the gross weight and initiates a “green light” for the driver, signaling the load ticket is printing to the Apex Remote Printer Enclosure for their retrieval.

Command Alkon Apex Software
Command Alkon

Results
With their implemented systems, Great Lakes Aggregates can create various reports and analyze the data with ease. They’ve learned that with Apex, about 95% of their customer haul trucks are fully automated, meaning the driver can use the check-in express lanes, be loaded with the appropriate materials, and receive a load-out ticket without having to speak to any employees.

“Changing the industry for the better takes a lot of hard work. Command Alkon has consistently proven to us that they are up for the challenge,” says Jordan Stol. Speaking of challenges, in the face of a crisis – like COVID-19 – the ability to enter and leave the quarry premises without human interaction is an extremely valuable piece in keeping essential construction projects going. Great Lakes Aggregates’ sites can be unmanned by operating with remote ticketing capabilities. This allows their employees to see each and every truck that enters all of their locations.

Operators can see all of the loading information required, eliminating lost drivers without any means of communication needing to wave down an operator and climb up towards his cab to tell him what material he wants and how much. The technology ensures that every driver stays inside their vehicle, which is huge for safety even without a pandemic.

In the very rare case there is an issue with a ticket printed at the kiosk, the scale operator can easily fix the ticket and send it right back to the designated printer kiosk without the driver having to turn in the incorrect ticket or walk into the scale house to have it corrected.

While times were so uncertain, Great Lakes had peace of mind knowing they can keep employees and customers safe with Apex at work.

For more information, visit www.commandalkon.com/getapex



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    Command Alkon is the leading provider of technology solutions for the heavy work industry. Our products deliver automation, supply chain integration, and digital collaboration across the heavy construction community of ready mix producers, bulk materials suppliers, haulers, contractors, and project owners.

    CONNEX, a technology platform for the construction industry, enables trading partners across the heavy materials supply chain to automate operations, capture real-time visibility into orders and deliveries, and share knowledge to promote certainty of outcomes for all stakeholders. Command Alkon is headquartered in Birmingham, Alabama and has offices in locations around the globe.