|Volvo Penta launched a new online customer loyalty platform for our industrial dealers and customers called My Volvo Penta. This is a new incentive program that offers more convenience for both dealers and their customers by staying connected in their businesses – strengthening relationships and optimizing uptime through deeper product knowledge and warranty registrations.
When end users sign up on My.VolvoPenta.com, they earn points for each new engine registered on the site, along with the purchases of Volvo Penta genuine parts. The points can be tracked, accrued and redeemed for a range of popular merchandise items! On top of earning rewards for buying and owning Volvo Penta industrial engines and parts, they will also have access to news about warranty campaigns and product promotions. These will be easily accessible on the site so industrial machine operators to see more uptime with their Volvo Penta products.
My Volvo Penta users will be asked to identify which local dealer they do business with when registering product purchases on the site, and will be able to rate their satisfaction with the dealer’s performance. This allows the dealer and the industrial user to stay closely connected to ensure satisfaction with the Volvo Penta product and service.
Not only do industrial end users benefit from My Volvo Penta, but our dealers do too. Volvo Penta industrial dealers are able to increase knowledge of operator needs, products and services, warranty registrations and more. This platform ensures that claims and updates are expedited to reduce downtime for operators of machines powered by Volvo Penta. Our dealers can also anticipate easier accessibility to enable increased service business and sales of genuine Volvo Penta industrial parts.
The features of My Volvo Penta not only give Volvo Penta a deeper insight into the customer experience, but our industrial dealers as well. By dealers encouraging their customers to log purchases and register engines, their relationship and awareness of customer business needs will strengthen. This digital incentive program will enable us to improve uptime for our loyal customers and operators even more.
Currently, the program is available to customers in the North American market and will expand globally in the future.
To learn more about Volvo Penta Rewards Program go to the CONTACT tab or WEBSITE link below to reach Volvo Penta directly.